For years, TK Elevator has deployed its cloud-based maintenance solution MAX in the market, connecting thousands of elevators, creating transparency in their crucial operational data. Our Digital Operations Centers are where this data flows together to be aggregated and analysed, offering all TKE service field organisations clear insights to make our service & maintenance even more efficient and maximise uptime.
A mobility world in data
TKE Digital Operations Center in Berlin, Germany
A proud DOC expert
TKE Digital Operations Center in Madrid, Spain
Our Digital Operating Centers leverage data to …
Increase elevator uptime
■ Strive to always achieve a “first-time fix”
■ Actively reduce callbacks
■ Progress from preventive to predictive
Increase service efficiency
■ Minimise waste of time (e.g. travel)
■ Minimise time on-site for intervention
■ Best use of our experts / competencies
Offer even more service
■ Repair & modernisation recommendations
■ Maintenance contract individualisation
■ New demand-based service offerings
Preventive and predictive
Our DOCs play a key role in identifying our customers’ elevators and escalators with the greatest service needs and provide precise recommendations to our service technicians ahead of scheduled or unplanned visits. They are key to shift service actions from preventive to truly predictive.
ELIMINATION OF
RECURRING ISSUES
Constant data analysis produces individual recommendations tailored to specific needs of “problem units” with a customer’s portfolio.
IDENTIFY COMMON
PATTERN FIXES
With the power of data analysis DOC teams identify breakdown patterns, commonly occurring issues in multiple units and how to fix them.
TOP PRIORITY LIST
& MAX HEALTH
A systematic triage approach for service units, buildings, and customers with critical needs.