MAX Plus provides transparency by giving access to real-time elevator status updates and traffic usage patterns. Moreover, it includes digital contract-, invoicing-, & service KPIs as well as advanced trouble shooting that empowers our technicians to react faster & more effective in the case of a breakdown. In this case also critical alerts are sent internally and externally to notify all impacted stakeholders.

In addition to the MAX Plus features, MAX Pro offers a few additional services. When we detect a fault or outage, we immediately dispatch a technician to customer’s building to fix the issue. Also, there is no charge running arrival guarantee if our technician is dispatched and finds customer’s unit running on arrival, on independent service, on firefighter’s service or subject to an engaged stop button feature.

MAX Premium offers the full range of our Smart Maintenance features. In addition to all MAX Pro features, MAX Premium offers cloud-based predictive maintenance, empowering our service technicians by flagging the need to replace components and systems before the end of their lifecycle. When we detect a potential problem, we preemptively send a technician to customer’s building to investigate the issue. Also, there is no charge running arrival guarantee if our technician is dispatched and finds customer’s unit running on arrival, on independent service, on firefighter’s service or subject to an engaged stop button feature.

MAX Maintenance Manager is a product, dedicated only to our Passenger Boarding Bridges (PBBs). It represents a core maintenance system software, showing different type of maintenance KPIs to the Airport customers. (it is very similar to the customer portal, but with focus on PBB and traditional maintenance- data)Also, there is no charge running arrival guarantee if our technician is dispatched and finds customer’s unit running on arrival, on independent service, on firefighter’s service or subject to an engaged stop button feature.